How can we help you?
FAQs For Getting started and setting up your service
We're here for you
If you need our help, just ask.
Create An eSupport Ticket
If you're an existing customer, login to your account and create an eSupport ticket.
If you don't have an ALDImobile account, email us at:
Include your name, mobile number and details of your enquiry so we can assist you.
2534 (ALDI)Free for ALDImobile customers calling from their mobile.
Calling from Australia
1300 989 000 (Charges apply)
Calling from overseas
+61 3 9223 5590 (Charges apply)
If you need a translator, call 131 450 and ask them to call us on 1300 989 000.
If you need the assistance of the National Relay Service, here are their main contact numbers:
- Speak and listen 1300 555 727
- TTY 133 677
- SMS Relay 0423 677 767
Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila
Monday to Sunday: 8:00am - 8:00pm
ALDI Store Locator
You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.