FAQs For Getting started and setting up your service

How do I set up an ALDImobile service?
How does the ALDImobile Family Plan work?
I already have existing ALDImobile services on the same account, how do I set up a Family Plan for them?
I am new to ALDImobile, how do I set up a Family Plan?
Can I transfer/port my existing number to ALDImobile?
How long will it take to activate my new service?
What are porting/number transfer hours?
My activation order has been flagged suspended for identity check what do I need to do?
How do I configure my phone for ALDImobile?
How do I activate / register my ALDImobile service?
Why is my SIM card delayed?
Can I transfer my number onto an active service?
Do I have to have my identity verified again if I'm already a customer?
Why could you not verify my identity/ Why has my ID check failed?
What happens if I don't provide my credit debit card details for the identity check?
Can I transfer my number if I'm still within a contract period?
I just ported my existing service number, how long will it take to complete?
I have received my new SIM card, what do I do now?
Are there any charges for transfering my number to ALDImobile?
Why do I have to provide my credit/debit card details to activate my SIM card?
Can I choose my number when activating a new service?
What services will transfer when I port / transfer my number to ALDImobile?
Can I specify a time to port / transfer my number?
What can I do if my local ALDI store is out of stock for 1 Year Super Packs?
How do I transfer numbers from another Telco on to my Family Plan?
Why do I need a Verification Code to transfer/port my number to ALDImobile?
What happens when I use all my data? Do I get charged for excess data?
Will I be charged for diversions to voicemail when I'm overseas?
It is over 48 hours since I requested to transfer my number and it still hasn't happened, what do I do?
Can I stop or cancel a port / number transfer once requested?
My service has taken longer than 24 hours to transfer, what do I do?
What do I do when my number transfer/port fails?
How do I confirm the nominal/random amount for ID check?
How do I join ALDImobile?
How do I port/transfer my ALDImobile service to another provider?
How do I invite someone who has a mobile service with another provider join my Family Plan?
How do I set up a Family Plan?
How long does it take to port/transfer my service from ALDImobile?
How do I provide my payment details?
Can I have a Family Plan set up across multiple accounts?
What Government document do you need to activate my service?
How do I activate a Family Plan?
How do I add services to my Family Plan that are on different ALDImobile accounts?
What handsets are compatible with my ALDImobile SIM?
What happens to my existing plan and PAYG when I join a Family Plan?
Whose name is a Family Plan account set up in?
Do I have to add all services to my Family Plan at the same time?
I have received an invitation to join a Family Plan what do I do?
Why can't I see the nominal payment for ID check in my bank account?
Why can't I recharge with a Mobile Plan?
What handset can I use with my ALDImobile SIM?
Can I top up my data if I run out?
How do the Free ALDI to ALDI calls and SMS work on $10 Mobile Plan?
Can I remove a User from the Family Plan?
How do the Data Plans work?
How do I get a refund on my Mobile Plan?
What documents do I need to send to verify my identity to transfer/port a number to ALDImobile?

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If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)

Monday to Wednesday: 8:30am to 9:30pm

Thursday to Friday: 8:30am to 11pm

Saturday to Sunday: 8:30am to 8:30pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.