FAQs For Top Up, Recharge & Billing

Can you help me with recharging?
My auto recharge failed, what do I do?
How do I recharge my ALDImobile service?
How does Auto recharge work?
How can I recharge my ALDImobile service by SMS?
How do I setup auto recharge on my service?
Why can't I recharge using a credit card or PayPal?
How often can I recharge / change plans?
How do I update, change or remove my credit/debit card or PayPal details?
How to recharge with a voucher code?
Can I add more data if I run out before my plan expires?
How can I add another 1 Year Super Pack?
How can I pay for my ALDImobile service?
Am I eligible to purchase an old, discontinued plan?
I've used all my Super Pack data, can I add more?
$249 1 Year Super Pack
How do I recharge my Family Plan? Can I recharge via the ALDImobile App?
How do I add PAYG credit to one of my Family Plan services?
Can one of my Family Plan users recharge the Family Plan?
How do I check my transaction history?
What do I do if I can't read the voucher number on my recharge voucher?
How do I purchase a Mobile or Data Plan using my Pay As You Go credit?
I've used all my Family Plan data, can I add more?
How do I recharge a Family Plan User Service with a different plan?
Can I purchase a Data Plan while I have a Mobile Plan on my service?
How many times can I add additional data (Data Top Up) to my service?
When can I buy a Data Top Up?
How many times can I recharge with a Data Plan?
Can I add a Data Top Up to a Family Plan User?
How can I add my PayPal account?

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila

Monday to Sunday: 8:00am - 8:00pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.