FAQs For Top Up, Recharge & Billing

Can you help me with recharging?
How do I recharge my ALDImobile service?
My auto recharge failed, what do I do?
How does Auto recharge for Mobile, Data and Family plans work?
How can I recharge my ALDImobile service by SMS?
Why can't I recharge using a credit card?
How to setup auto recharge on your service?
How often can I recharge / change plans?
How do I update or remove my credit/debit card details?
How to recharge with a voucher code?
I've run out of data, how can I add more Internet data?
How can I add another 1 Year Super Pack?
How can I change my payment details?
What do I do when I receive an error message when recharging?
Am I eligible to purchase an old, discontinued plan?
I've used all my Super Pack data, can I add more?
How can I pay for my ALDImobile service?
How do I recharge my Family Plan? Can I recharge via the ALDImobile App?
How do I add PAYG credit to one of my Family Plan services?
How do I check my transaction history?
$249 1 Year Super Pack
Can one of my Family Plan users recharge the Family Plan?
What do if I can't read my scratch card voucher number?
How do I recharge a Family Plan User Service with a different plan?
How do I purchase a Mobile Plan using my Pay As You Go credit?
I've used all my Family Plan data, can I add more?
Can I purchase a Data Plan while I have a Mobile Plan on my service?
When can I buy a Data Top Up?
How many times can I add additional data (Data Top Up) to my service?
How many times can I recharge with a Data Plan?
Can I add a Data Top Up to a Family Plan User?

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)

Monday to Wednesday: 8:30am to 9:30pm

Thursday to Friday: 8:30am to 11pm

Saturday to Sunday: 8:30am to 8:30pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.