FAQs For Technical Troubleshooting

What should I do if I'm having problems with my service?
I'm having issues with SMS/MMS and calls, what should I check?
Why is my Pay As You Go (PAYG) credit running out so quickly?
Why can't I send MMS/PXT or access data?
Replacing my SIM card / Performing A SIM Swap
What do I do if I can't make or receive calls?
Does iMessage work with ALDImobile? My iMessage is not working, can you help?
I keep getting an error message about my SIM card
Do I need a replacement SIM?
I've turned on roaming but have no signal, what do I do?
I have overseas roaming enabled but can't send any SMS to someone in Australia, what do I do?
Why can't I call someone in Australia when I'm roaming overseas?
Why can't I send or receive SMS/text?
What do I do if I can't access data when roaming overseas?
Why isn't my mobile phone battery lasting as long as usual?
Can you help me with a phone I bought in an ALDI store?
What do I do if my handset is locked to another Telco?
I have problems picking up a mobile signal
Why can't I hear my caller on my mobile?
Why won't my mobile phone switch on?

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila

Monday to Sunday: 8:00am - 8:00pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.