Check your device now
Text '3G' to 3498 to quickly check if your device was affected by the 3G network shutdown on 28 October 2024.

Important update
Due to new ACMA regulations, devices that cannot make emergency calls over 4G VoLTE have been blocked from the network from 28 October 2024.

This includes:

• 3G-only devices
• 4G phones without VoLTE
• Devices that use 3G for emergency calls

How it works
The tool analyses recent network data to identify your current device and verify its compatibility. You'll receive one of these responses:

Possible responses

1. No upgrade needed
   "Good news – your device will work as normal after the 3G closure on 28 October 2024, so you don't have to do anything."

2. 3G - Blocked
   "This phone won't work for calls, Emergency 000 calls, texts or data when 3G closes, and will be blocked from accessing the network on 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."

3. Non-VoLTE - Blocked
   "This phone won't be able to make calls or Emergency 000 calls when 3G closes, and will be blocked from 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."

4. Update needed - Software update
   "This phone is using 3G to make calls and Emergency 000 calls, so you'll need to enable 4G calling before 28 October to stay connected. To do this, turn on VoLTE in your phone's settings and update your phone software to the latest version."

5. Band 28 - Upgrade recommended
   "This phone can't connect to Telstra's main 4G frequency (700MHz), so you might have patchy/limited service in some places when 3G closes from 28 October 2024 (including for emergency 000 calls). Switch to a compatible 4G/5G device to keep getting the coverage you're used to."

6. International model
   "This phone is an international model and can't connect to the mobile network's main 4G frequency (B28/700MHz), so you might have limited/patchy coverage after 28 October 2024, including for Emergency 000 calls. For more reliable coverage after the closure, upgrade to a compatible device."

7. E000 - Blocked
   "This phone won't be able to make Emergency 000 calls when 3G closes, and will be blocked from 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."

8. Non calling devices
   "Looks like you texted from something other than a mobile phone. You'll need to check with the manufacturer if your device will still work when 3G closes from 28 October 2024 as it might not be able to make Emergency 000 calls over 4G."

9. System unavailable
   "The 3G Checker is currently unavailable. Please try again later."

Recently changed devices
If you've upgraded your phone, the tool may initially show your previous device information. Allow 24 hours for data refresh and check again after this period.

Network compatibility
This service is exclusively for ALDImobile customers. Users on other networks should contact their provider for compatibility checking. Always verify device specifications with the manufacturer.

Take action now
3G shutdown has already begun. Act now to avoid service interruption and ensure continued access to emergency services.