Yes - you must upgrade your device. The ACMA's Emergency Call Service Determination requires all devices to make emergency calls over 4G VoLTE, or they will be blocked from the network.

Why immediate action is required
The situation changed from previous advice. It's no longer about losing parts of your service - devices that can't make emergency calls over 4G VoLTE will be blocked from connecting to the network entirely after the 3G shutdown. This means you'll have no calls (including emergency), no text messages, no data services, and no network access of any kind.

Is my device blocked?
To validate whether a device has been blocked visit the Telstra Wholesale blocked device checker and enter your device IMEI.

Network requirements
Your new device must support 4G VoLTE for regular calls and emergency calling over 4G. It should also be compatible with current network bands for optimal coverage. Without these capabilities, your device won't be allowed to connect to the network after the shutdown date.

Timing considerations
3G shutdown has already commenced. Upgrade now to ensure your new device is fully compatible and working correctly as you may have already been exposed to sudden loss of service if your device is impacted.

Choosing a new device
When selecting a replacement device, make sure it's purchased from a reputable Australian seller. This helps ensure the device:

• Supports emergency calling over 4G VoLTE
• Is compatible with Australian networks
• Meets all regulatory requirements

Need help?
Text '3G' to 3498 to confirm your current device status. This will give you specific advice on whether your current device is able to make calls to emergency services and whether a hardware upgrade is required.