When did 3G shutdown?

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Double 5G data on select plans here.

When did 3G shutdown?

The shutdown of Australia's remaining 3G mobile networks began 28 October 2024.

Key dates for the Telstra Wholesale Mobile Network:

28 October 2024: Shutdown and device blocking commences
30 October 2024: Tasmania completion
4 November 2024: National completion

What this means for you:

From 28 October, devices that only use 3G or can't make VoLTE calls began losing service or were blocked
All 3G services were progressively shut down across the country
By 4 November, no 3G services were available nationwide

Important actions:

Check your device is 4G VoLTE compatible
Ensure your device can make emergency calls over 4G
Update your device, if needed
Test '3G' to 3498 if unsure about compatibility

Back to FAQs

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November 2024 - January 2025 double data

Services activated on all 5G plans between 8 November 2024 and 31 January 2025 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?
Any new ALDImobile service that was activated from 8 November 2024 and 31 January 2025.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	25GB	25GB
$39 5G Mobile Plan	65GB	65GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB

How do I claim my double data?
When you perform an eligible recharge, double data will be automatically added to your data rollover balance.

What is an eligible recharge?
An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively, and can only occur a maximum of 3 times

Do I need to recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.
However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.
Also, if you move from an eligible to an ineligible plan, you will no longer receive double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?
If you believe you should be eligible for this offer, but cannot see double data added to your rollover balance, send us an eSupport message from your My ALDImobile account and we'll get right back to you.