FAQs For Using and managing your service

How do I setup or access Voicemail?
How to disable location services to avoid additional data charges?
How is my data measured / data charged per KB?
How does data rollover work for Mobile Plans?
What are the Data / Internet settings for my ALDImobile service?
How do I check my balance or expiry date?
Can I use ALDImobile overseas?
How do I change or extend the ring time before diverting to voicemail?
How do I turn on International Roaming?
How do I turn off Voicemail?
Can I make international calls and send SMS/text?
Can I use my ALDImobile SIM in a Telstra mobile phone?
Why do I need a 4 digit telephone PIN and how do I set it up?
What is your network coverage and speed?
I forgot my password to access my account, how do I reset it?
How can I get my PUK (SIM unlock) code to unlock my phone?
How is my data usage calculated?
How do I change the owner of my account?
How do I configure my phone to divert to voicemail?
Is there a charge for call forwarding?
What happens if I don't recharge my ALDImobile service and it expires?
How does the included international calls and SMS work in my Mobile Plan?
Can I divert my service to an international number?
What do I do if my mobile is lost or stolen?
How can I change my mobile plan?
How much wil I be charged for iMessage and data use?
How do I enable or disable a PIN number in Voicemail?
If I terminate or transfer my service to another provider, will my voicemail messages be kept?
What tips can you give me on saving my PAYG credits while I am roaming overseas?
How do I turn off SMS notifications in my voicemail?
How do I send International SMS/MMS and video MMS with my 1 Year Super Pack?
What's my IMEI and SIM numbers for my mobile?
How do I stop calls diverting to voicemail?
How can I check my data usage?
What is the SMS message to 61466012123 in my usage?
How do I access Voicemail while I am roaming overseas?
Can I use iPhone visual voicemail?
Can I call or send SMSs to 19/1900 numbers?
What is the difference between the Pay As You Go plan and a Mobile Plan?
Can I use my 1 Year Super Pack overseas?
Can I change my mobile number after activation?
How does data rollover work for the Family Plan?
How do the unlimited international calls and SMS work for Mobile Plan and Family Plan?
How long are my voicemail messages stored for?
Can I send a picture message (PXT / MMS) from my phone?
Can I access 4G when I'm roaming overseas?
How do I block my phone number when making a call?
How do I change my voicemail PIN?
Why has my data use increased with my new smartphone?
Will I be charged to receive a SMS/Text while roaming overseas?
How do I stop my phone from being used by someone else?
What happens when my 1 Year Super Pack expires?
How do data limits work on Family Plan?
Does the 1 Year Super Pack I bought at ALDI expire?
COVID-19 customer support impact
How many voicemail messages can I save?
What is the maximum length of time for a voicemail message?
Am I charged to receive a MMS while roaming overseas?
What is the SMSC?
How much data do I need? Estimating your data usage
How does data rollover work for Super Packs?
How can I use my 1 Year Super Pack data?
I'm receiving unwanted marketing and spam calls or SMS messages, what do I do?
How do I use services not included in my Family Plan, like international calls and SMS?
Can I use my Apple or Samsung Watch?
What is eSupport and how do I use it?
Can my Family Plan Users check data usage and data remaining on the Family Plan?
Can a Family Plan User have their own voicemail?
Do my Family Plan Users have their own online account?
Where can I download the ALDImobile app?
How does data rollover work for Data Plans?
How does the Family Plan Special Buy bonus data work?
How does the shared data allowance work for Family Plan?
How can I protect my device and personal information from fraud and identity theft?
iPhone Wi-Fi assist iOS9
What do I do if my number has been transferred/ported without my approval?
What do I do if I receive nuisance, harassing or life threatening calls?
How do I change Ownership of a Users service on my Family Plan?
What will happen to the credit/value on my account when I port/transfer out?
Can I check my Family Plan balance via the ALDImobile App?
Can I access my service using an App?
How do I list my number in White Pages?
I've heard about missed call scams, what should I do?
What happens to my Family Plan if the Owner service leaves ALDImobile or recharges with a different type of plan?
Is there a size limit when I send or receive MMS messages?
What happens if my Family Plan User service leaves ALDImobile or recharges with a different type of Pack?
Why hasn't my service ported/transferred to my new provider?
Can I call SENSIS?
How is data consumed on my 1 Year Super Pack?
eSIM
How do I block or unblock caller ID?
How do I change my Mobile Plan?
What do I do if the account holder is deceased?
How do I enable or disable call waiting?
Can I appoint a User to have full access to the Family Plan?
What happens to my credit if the Owners service leaves the Family Plan before it expires?
What happens to a Users service if I remove it from from a Family Plan?
Domestic or Family Violence
I forgot my password to access the app, how do I reset it?
Why is there a charge for an international text to 447786205094?
Can I use an ALDImobile SIM in Medical and personal alarms, property alarms, GPS and tracking devices?
3G Network closure
How do I cancel my Family Plan?
I added the wrong Mobile Plan
How do ALDImobile Data Plans work?
How to make a complaint
I added a Mobile Plan and have lost my Data Plan, what do I do?
How do I accept an invitation to join a Family Plan?
What are call scams?
How do the call charges work on my Mobile Plans?
Email and SMS scams
Financial Hardship - Unable to pay for your ALDImobile service
I am unable to roam, what should I do?
Vulnerable and Disadvantaged Customers
Priority Assistance for customers with medical conditions
Appointing an Advocate, Authorised Representative, Power of Attorney, Guardian
Disability Equipment and Accessibility

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)

Monday to Wednesday: 8:30am to 9:30pm

Thursday to Friday: 8:30am to 11pm

Saturday to Sunday: 8:30am to 8:30pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.