FAQs For Using and managing your service

How do I setup or access Voicemail?
How to disable location services to avoid additional data charges?
How is my data measured / data charged per KB?
How does data rollover work for Mobile Plans?
What are the Data / Internet settings for my ALDImobile service?
How do I check my balance or expiry date?
Can I use ALDImobile overseas?
How do I change or extend the ring time before diverting to voicemail?
How do I turn on International Roaming?
How do I turn off Voicemail?
Can I make international calls and send SMS/text?
Why do I need a 4 digit telephone PIN and how do I set it up?
Can I use my ALDImobile SIM in a Telstra mobile phone?
What is your network coverage and speed?
I forgot my password to access my account, how do I reset it?
How can I get my PUK (SIM unlock) code to unlock my phone?
How is my data usage calculated?
How do I change the owner of my account?
How do I configure my phone to divert to voicemail?
What happens if I don't recharge my ALDImobile service and it expires?
Is there a charge for call forwarding?
How does the included international calls and SMS work in my Mobile Plan?
How can I change my mobile plan?
Can I divert my service to an international number?
What do I do if my mobile is lost or stolen?
How much wil I be charged for iMessage and data use?
How do I enable or disable a PIN number in Voicemail?
If I terminate or transfer my service to another provider, will my voicemail messages be kept?
How do I turn off SMS notifications in my voicemail?
What tips can you give me on saving my PAYG credits while I am roaming overseas?
How do I stop calls diverting to voicemail?
What's my IMEI and SIM numbers for my mobile?
How can I check my data usage?
How do I send International SMS/MMS and video MMS with my 1 Year Super Pack?
What is the SMS message to 61466012123 in my usage?
How do I access Voicemail while I am roaming overseas?
Can I use iPhone visual voicemail?
Can I change my mobile number after activation?
What is the difference between the Pay As You Go plan and a Mobile Plan?
How does data rollover work for the Family Plan?
Can I call or send SMSs to 19/1900 numbers?
Can I use my 1 Year Super Pack overseas?
How do the unlimited international calls and SMS work for Mobile Plan and Family Plan?
How long are my voicemail messages stored for?
Can I send a picture message (PXT / MMS) from my phone?
Can I access 4G when I'm roaming overseas?
How do I block my phone number when making a call?
How do I change my voicemail PIN?
Why has my data use increased with my new smartphone?
Will I be charged to receive a SMS/Text while roaming overseas?
COVID-19 customer support impact
What happens when my 1 Year Super Pack expires?
How do I stop my phone from being used by someone else?
How do data limits work on Family Plan?
Does the 1 Year Super Pack I bought at ALDI expire?
How does data rollover work for Super Packs?
Am I charged to receive a MMS while roaming overseas?
How many voicemail messages can I save?
What is the maximum length of time for a voicemail message?
How much data do I need? Estimating your data usage
What is the SMSC?
Can I use my Apple or Samsung Watch?
How can I use my 1 Year Super Pack data?
How does data rollover work for Data Plans?
I'm receiving unwanted marketing and spam calls or SMS messages, what do I do?
How do I use services not included in my Family Plan, like international calls and SMS?
What is eSupport and how do I use it?
Can my Family Plan Users check data usage and data remaining on the Family Plan?
Do my Family Plan Users have their own online account?
Can a Family Plan User have their own voicemail?
How does the Family Plan Special Buy bonus data work?
How does the shared data allowance work for Family Plan?
How can I protect my device and personal information from fraud and identity theft?
Where can I download the ALDImobile app?
iPhone Wi-Fi assist iOS9
What do I do if my number has been transferred/ported without my approval?
How do I change Ownership of a Users service on my Family Plan?
Is there a size limit when I send or receive MMS messages?
What will happen to the credit/value on my account when I port/transfer out?
Can I check my Family Plan balance via the ALDImobile App?
What do I do if I receive nuisance, harassing or life threatening calls?
How do I list my number in White Pages?
Can I access my service using an App?
What happens to my Family Plan if the Owner service leaves ALDImobile or recharges with a different type of plan?
I've heard about missed call scams, what should I do?
eSIM
How do I change my Mobile Plan?
What happens if my Family Plan User service leaves ALDImobile or recharges with a different type of Pack?
Why hasn't my service ported/transferred to my new provider?
Can I call SENSIS?
How do I block or unblock caller ID?
How is data consumed on my 1 Year Super Pack?
What do I do if the account holder is deceased?
Can I appoint a User to have full access to the Family Plan?
How do I enable or disable call waiting?
I forgot my password to access the app, how do I reset it?
Can I use an ALDImobile SIM in Medical and personal alarms, property alarms, GPS and tracking devices?
How do I cancel my Family Plan?
What happens to a Users service if I remove it from from a Family Plan?
I added the wrong Mobile Plan
Why is there a charge for an international text to 447786205094?
What happens to my credit if the Owners service leaves the Family Plan before it expires?
Domestic or Family Violence
How do ALDImobile Data Plans work?
3G Network closure
I added a Mobile Plan and have lost my Data Plan, what do I do?
How to make a complaint
How do I accept an invitation to join a Family Plan?
How do the call charges work on my Mobile Plans?
What are call scams?
Email and SMS scams
Financial Hardship - Unable to pay for your ALDImobile service
I am unable to roam, what should I do?
Vulnerable and Disadvantaged Customers
Priority Assistance for customers with medical conditions
Appointing an Advocate, Authorised Representative, Power of Attorney, Guardian
Disability Equipment and Accessibility

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila

Monday to Sunday: 8:00am - 8:00pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.