FAQs For Using and managing your service

How do I setup or access Voicemail?
How to disable location services to avoid additional data charges?
How is my data measured / data charged per KB?
How does data rollover work for Mobile Plans?
What are the Data / Internet settings for my ALDImobile service?
How do I check my balance or expiry date?
Can I use ALDImobile overseas?
How do I turn on International Roaming?
How do I turn off Voicemail?
Can I make international calls and send SMS/text?
Why do I need a 4 digit telephone PIN and how do I set it up?
Can I use my ALDImobile SIM in a Telstra mobile phone?
What is your network coverage and speed?
How can I get my PUK (SIM unlock) code to unlock my phone?
I forgot my password to access my account, how do I reset it?
How is my data usage calculated?
Why has my service expired?
How do I change the owner of my account?
Is there a charge for call forwarding?
How does the included international calls and SMS work in my Mobile Plan?
How can I change my mobile plan?
What do I do if my mobile is lost or stolen?
Can I divert my service to an international number?
How much will I be charged for iMessage and data use?
How do I enable or disable a PIN number in Voicemail?
If I terminate or transfer my service to another provider, will my voicemail messages be kept?
How do I turn off SMS notifications in my voicemail?
Can I change my mobile number after activation?
What tips can you give me on saving my PAYG credits while I am roaming overseas?
How can I check my data usage?
How does data rollover work for the Family Plan?
What's my IMEI and SIM numbers for my mobile?
How do I send International SMS/MMS and video MMS with my 1 Year Super Pack?
Can I use iPhone visual voicemail?
What is the SMS message to 61466012123 in my usage?
How do I access Voicemail while I am roaming overseas?
What is the difference between the Pay As You Go plan and a Mobile Plan?
Can I call or send SMSs to 19/1900 numbers?
Can I use my 1 Year Super Pack overseas?
How do the unlimited international calls and SMS work for Mobile Plan and Family Plan?
How long are my voicemail messages stored for?
How do I change my voicemail PIN?
Can I send a picture message (PXT / MMS) from my phone?
How does data rollover work for Super Packs?
How do I block my phone number when making a call?
Can I use my Apple or Samsung Watch?
Can I access 4G when I'm roaming overseas?
How does data rollover work for Data Plans?
Will I be charged to receive a SMS/Text while roaming overseas?
Why has my data use increased with my new smartphone?
COVID-19 customer support impact
What happens when my 1 Year Super Pack expires?
Does the 1 Year Super Pack I bought at ALDI expire?
How do data limits work on Family Plan?
How do I stop my phone from being used by someone else?
What is the maximum length of time for a voicemail message?
How many voicemail messages can I save?
Am I charged to receive a MMS while roaming overseas?
How much data do I need? Estimating your data usage
How can I use my 1 Year Super Pack data?
What is the SMSC?
How do I use services not included in my Family Plan, like international calls and SMS?
Can my Family Plan Users check data usage and data remaining on the Family Plan?
What is eSupport and how do I use it?
Do my Family Plan Users have their own online account?
I'm receiving unwanted marketing and spam calls or SMS messages, what do I do?
Can a Family Plan User have their own voicemail?
eSIM
How does the Family Plan Special Buy bonus data work?
How can I protect my device and personal information from fraud and identity theft?
How does the shared data allowance work for Family Plan?
How do I change Ownership of a Users service on my Family Plan?
How do I change my Mobile Plan?
What do I do if my number has been transferred/ported without my approval?
iPhone Wi-Fi assist iOS9
Where can I download the ALDImobile app?
Is there a size limit when I send or receive MMS messages?
Can I check my Family Plan balance via the ALDImobile App?
What will happen to the credit/value on my account when I port/transfer out?
What do I do if I receive nuisance, harassing or life threatening calls?
What happens to my Family Plan if the Owner service leaves ALDImobile or recharges with a different type of plan?
How do I list my number in White Pages?
I've heard about missed call scams, what should I do?
What happens if my Family Plan User service leaves ALDImobile or recharges with a different type of Pack?
Why hasn't my service ported/transferred to my new provider?
How do I block or unblock caller ID?
Can I access my service using an App?
Can I use an ALDImobile SIM in Medical and personal alarms, property alarms, GPS and tracking devices?
I forgot my password to access the app, how do I reset it?
Can I call SENSIS?
How do I cancel my Family Plan?
What do I do if the account holder is deceased?
How do I enable or disable call waiting?
How is data consumed on my 1 Year Super Pack?
I added the wrong Mobile Plan
Can I appoint a User to have full access to the Family Plan?
How do ALDImobile Data Plans work?
Domestic or Family Violence
3G Network closure
What happens to a Users service if I remove it from from a Family Plan?
How do I set up my phone to divert to voicemail or cancel the diversion?
I added a Mobile Plan and have lost my Data Plan, what do I do?
What happens to my credit if the Owners service leaves the Family Plan before it expires?
How do I accept an invitation to join a Family Plan?
How do the call charges work on my Mobile Plans?
How to make a complaint
Email and SMS scams
What are call scams?
Financial Hardship - Unable to pay for your ALDImobile service
Vulnerable and Disadvantaged Customers
I am unable to roam, what should I do?
Priority Assistance for customers with medical conditions
Appointing an Advocate, Authorised Representative, Power of Attorney, Guardian
Disability Equipment and Accessibility

We're here for you

If you need our help, just ask.

Create An eSupport Ticket

If you're an existing customer, login to your account and create an eSupport ticket.

Email Us

If you don't have an ALDImobile account, email us at:
feedback@aldimobile.com.au
Include your name, mobile number and details of your enquiry so we can assist you.

Call Us

2534 (ALDI)Free for ALDImobile customers calling from their mobile.

Calling from Australia
1300 989 000 (Charges apply)

Calling from overseas
+61 3 9223 5590 (Charges apply)

If you need a translator, call 131 450 and ask them to call us on 1300 989 000.

If you need the assistance of the National Relay Service, here are their main contact numbers:

  • Speak and listen 1300 555 727
  • TTY 133 677
  • SMS Relay 0423 677 767

Opening Hours (AEST)
- currently impacted by COVID-19 quarantine measures in Manila

Monday to Sunday: 8:00am - 8:00pm

ALDI Store Locator

You can purchase a SIM starter pack or recharge voucher in your local ALDI store. Find your closest store using your postcode.